Whether you have a complete denial of access to your building or data centre, or a loss of your organisation’s network, our partners at Digital Fortress provide standby facilities that allow you to continue your operations. The Disaster Recovery Facility offers a broad range of business continuity services covering all major functional and operational areas necessary to guarantee the availability of your critical business processes, including:
User Work Area Recovery
In the context of disaster recovery, users refer to your mission critical employees that, if unavailable, can considerably damage your business’ operations. The service offered ensures that in the event of a business halting event/physical disaster (i.e. fire, flood, sabotage) to the office(s) of your company, these ‘users’ are relocated to the DFC Recovery Facility where they will find a “seat” or a workstation outfitted with the necessary equipment and supported by the highly sophisticated network, electrical and telecommunications infrastructure, to enable you to continue operating. This service is provided to minimize the downtime for your mission critical employees and in turn reduce the total damages of the event.
The user work area recovery seats come standard with the necessary equipment: computer, monitor, telephone, and internet connection. Digital Fortress offers you the option of choosing the specifications of your user work area recovery seats such that it corresponds to that of your current workstations. Also, they provide the option of leasing semi-dedicated and dedicated seats, allowing you to choose a suitable work area recovery seat type that corresponds to your business continuity plan and further mitigates the risk associated with a disaster. Finally, you can expect to benefit from the following:
- Scalable capacity
- State-of-the art facilities
- Fully redundant and available infrastructure
- Accessibility
- Flexible user work area configurations
- Option of leasing semi-dedicated and dedicated seats
- Controlled access
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Call Center Recovery
To complement our user work area recovery services, we offer call center recovery services that mimic your call center in the event of a disaster. Our team is capable of replicating any call center, regardless of complexity, to truly provide your agents with a replica of their present workstation setup. The user-friendliness of our call center recovery services makes disasters seamless to your agents, and, provided that we would entirely replicate your call center and its functionalities both internally and externally, equally seamless to your clients. Essentially, with our call center solutions, you can expect to have a system that is:
- Flexible and fully programmable
- State-of-the-art technology
- User-friendly
- Upgradeable
- Scalable capacity
- Supported by a fully redundant telecommunications infrastructure
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Disaster Recovery
In disaster recovery, data refers to information that if compromised or lost can cause a considerable amount of damage to a business’ operations. This sensitive data is most traditionally found in the company’s servers, including production, exchange, firewall, and Web servers among others. The services we offer ensure that in the event of a physical or logical disaster, the data will be fully backed up in the form of a hot site, for data replication or data mirroring, cold site, or warm site. In addition, if you have identified your recovery time objective to be in the 24 to 48 hour range, through our partnership with our suppliers, we offer quickship solutions that will provide you with leading edge equipment – Intel based servers, mainframe computers, personal computers, routers etc – ensuring that your business interruption time is at a minimum.
The advantage is that this data will be supported by our redundant network, electrical and telecommunications infrastructures, ensuring the maximum level of availability, and minimizing downtime. Ultimately, you will profit from:
- Scalable capacity
- State-of-the art facilities
- Flexible disaster recovery services
- Experienced staff
- Quick and reliable service
- Controlled Access
For detailed specs or more information please contact our partners at Digital Fortress Corporation.
Your business may depend on it!
